授課專家： [黎素美] 授課天數： 2?天 收費標準： 價格面議 開辦周期： 按需開辦，有需要的企業請致電本站客服 課程目標： Understand the importance of organization communication and coordination;
Identify the key behavioral models in daily working environment;
Identify the factors and principles of conflicts;
Manage job conflicts more effectively;
Build skills to resolve conflicts constructively;
Understand own conflict handling styles;
Handle different conflict situations more effectively;
Utilize conflicts to maximize job effectiveness. 課程大綱： 1.Successful Communication Factors
Key Communication Factors
Elementals of Organizational Communication
Different Communication Styles
Behavioral Styles of Different Communication Styles
Principles of Inter-Departmental Communication
Listening Attentively
Summarizing
Open Questions
Probing Questions
Principles of Cross Culture Communication
2.Identify Conflicts
Reasons of Conflicts
Common Conflicts in Different Scenario
Impacts of Conflicts to Team Operation
3.Models of Handling Conflicts ??
Conflict Stages
Models of Conflict Management
Avoiding
Accommodating
Competing
Compromising
Collaboration
Understand Own Conflict Handling Models
Impacts of Own Conflict Handling Modeling to Daily Work
4.Steps and Procedures of Resolving Conflicts ??
Preparation for Conflict Resolution
Handle the Communication Atmosphere during Conflict Resolution Process
Defensive
Supportive
I Statement (Emotion Control Practice)
Communication Skills to Help Resolving Conflicts Effectively
Listen Attentively
Utilize Questions
Provide Constructive Feedback
Interruption
Use Proper Language
Principles of Resolving Conflicts
Methods of Resolving Conflicts
Utilize Conflict Management Control Sheet
Find Out More Answers
Communication
Negotiation
5.Personal Improvement Action Plan ??
Set up Personal Goal for Improvement 老師介紹：黎素美

課程形式： - 講授 - 啟發式、互動式教學 - 小組討論 - 案例分析
- 角色扮演 - 觀看錄象 - 練習