溝通技巧--綜合管理

授課專家： [周斌老師] 授課天數(shù)： 2?天 收費(fèi)標(biāo)準(zhǔn)： 價(jià)格面議 開(kāi)辦周期： 按需開(kāi)辦，有需要的企業(yè)請(qǐng)致電本站客服 課程大綱： 《有效的溝通技巧》
培訓(xùn)目的：
? 學(xué)會(huì)聆聽(tīng)，促進(jìn)同事與同事之間橫向溝通的能力，創(chuàng)造信任與安全的公司工作氛圍。
? 更好地了解自我的情感和溝通方式，改善工作內(nèi)外的生活質(zhì)量。
? 改善與人打交道的技巧，實(shí)現(xiàn)更優(yōu)秀、更高生產(chǎn)率和個(gè)人成功的目標(biāo)。
? 為積極的態(tài)度轉(zhuǎn)變、能力和動(dòng)機(jī)提供一個(gè)基礎(chǔ)，以此促進(jìn)組織協(xié)調(diào)和主動(dòng)溝通。
? 提供一個(gè)基于經(jīng)驗(yàn)的交互式學(xué)習(xí)環(huán)境，在這里，參與者將學(xué)到各種技巧，改善溝通、影響客戶行為和情緒以及培養(yǎng)更好的協(xié)作精神。
課程時(shí)間：
7H
內(nèi)容提要：
第一講 溝通概述
1、溝通的三大要素
2、溝通的兩種方式
(1)語(yǔ)言的溝通
(2)肢體語(yǔ)言
3、溝通的雙向性
第二講 有效溝通過(guò)程
一、有效發(fā)送信息的技巧
二、何時(shí)發(fā)送信息
三、確定信息內(nèi)容(What)
四、誰(shuí)該按收信息（Who)
五、何處發(fā)送信息(Where)
六、聆聽(tīng)的定義
1、聆聽(tīng)的原則
2、聆聽(tīng)的四個(gè)步驟
3、聆聽(tīng)的五個(gè)層次
七、有效回饋技巧
第三講 有效溝通的基本步驟
一、事前準(zhǔn)備
二、確認(rèn)需求
三、闡述觀點(diǎn)
四、處理異議
五、達(dá)成協(xié)定
六、共同實(shí)施
第四講 有效溝通的肢體語(yǔ)言
一、信任
二、溝通的態(tài)度
三、有效利用肢體語(yǔ)言
四、說(shuō)話語(yǔ)氣及音色的運(yùn)用
第五講 人際風(fēng)格溝通技巧
一、自檢
二、人際風(fēng)格的四大分類
三、各類型人際風(fēng)格的特征與溝通技巧
第六講 怎樣與領(lǐng)導(dǎo)進(jìn)行溝通
一、向領(lǐng)導(dǎo)請(qǐng)示匯報(bào)的程序
二、請(qǐng)示與匯報(bào)的基本態(tài)度
三、與各種性格的領(lǐng)導(dǎo)溝通的技巧
四、說(shuō)服領(lǐng)導(dǎo)的技巧
五、接近客戶的技巧
第七講 怎樣與部下進(jìn)行溝通
一、下達(dá)命令的技巧
二、贊揚(yáng)部下的技巧
三、批評(píng)部下的方法

講師簡(jiǎn)介：
周 斌 先生
? 中企鼎盛企管資深培訓(xùn)講師
? 員工培訓(xùn)最佳績(jī)效教練
? 湖北2008十佳培訓(xùn)師
? 華中區(qū)最具實(shí)戰(zhàn)能力的員工培訓(xùn)，心態(tài)調(diào)整與激勵(lì)大師。
畢業(yè)于西安交通大學(xué)，先后從事過(guò)技術(shù)，營(yíng)銷，企業(yè)經(jīng)營(yíng)管理等工作，歷任南京華東電子集團(tuán)銷售副科長(zhǎng)，武漢力源電子有限公司華中地區(qū)銷售經(jīng)理，武漢康宏創(chuàng)業(yè)科技有限公司副總經(jīng)理。96年專業(yè)從事企業(yè)輔導(dǎo)與員工訓(xùn)練，至今已經(jīng)為超過(guò)100家企業(yè)和專業(yè)團(tuán)體做過(guò)個(gè)人成長(zhǎng)，心態(tài)調(diào)整的演講與培訓(xùn)，受訓(xùn)聽(tīng)眾超過(guò)10萬(wàn)人次，被業(yè)界譽(yù)為“最具活力的績(jī)效教練”。
培訓(xùn)風(fēng)格:
生動(dòng)幽默,高度互動(dòng)，關(guān)注學(xué)員心靈成長(zhǎng)和人格提升，運(yùn)用NLP和教練技術(shù)的先進(jìn)培訓(xùn)方法，對(duì)學(xué)員具極大感召力，對(duì)企業(yè)團(tuán)隊(duì)建設(shè)具較強(qiáng)凝聚.
擅長(zhǎng)課程：《時(shí)間管理》《有效溝通》《銷售管理》、《銷售技巧》、《卓越團(tuán)隊(duì)修煉封閉營(yíng)》、《素質(zhì)管理與團(tuán)隊(duì)協(xié)作》、《突破性領(lǐng)導(dǎo)力》《員工潛能開(kāi)發(fā)》、《顧問(wèn)式銷售》等
接受其輔導(dǎo)的企業(yè)有：勁牌酒業(yè)，北京業(yè)之峰、貴州景宏、平安保險(xiǎn)、德發(fā)電子，深圳英創(chuàng)，黑豹體育，楚天旅行社、武煙集團(tuán)、湖北省眼鏡協(xié)會(huì)、湖南云箭集團(tuán)、長(zhǎng)沙漢碩、當(dāng)代地產(chǎn)，新雅集團(tuán)，龍發(fā)裝飾，武漢三金，永達(dá)電子，高泰科技，捷微電子，華工科技，凱迪電力，科明達(dá)電子、中國(guó)石油、武漢商道、百諾潔生物、武漢燃?xì)鈩?dòng)力、臺(tái)灣白領(lǐng)麗人、誠(chéng)友電子、海南椰島集團(tuán)、武漢天安擔(dān)保有限公司、可多連鎖超市、喬萬(wàn)尼、三新書業(yè)、愛(ài)美克（武漢）……

Effective Communication Skill
Training objective:
? Learn to listen, be able to promote lateral communication with colleagues and create trustful and safe working atmosphere in the company.
? Better to know one’s own feeling and communication mode, improve life quality in and outside work.
? Improve the communication skill, achieve more excellent and greater production rate and personal success goal.
? Provide a basis for positive attitude shift, capacity and motion to promote organizational coordination and active communication.
? Provide an interactive learning environment based on experience. In the environment, the participant can learn various skills, improve communication, affect client behavior and emotion and foster better cooperation spirit.
Hour:
7H
Outline
Lecture 1 Profile of communication
1. Three factors of communication
2. Two communication ways
a. language communication
b. body language
3. Double-way characteristics of communication
Lecture 2 Effective communication process
1. Skill for sending information effectively
2. Time for information sending
3. Determine information content (what)
4. Who will receiver the information (who)
5. Where is the information sent (where)
6. Definition of listening
a. Principle for listening
b. Four steps for listening
c. Five levels for listening
7. Skills for effective feedback
Lecture 3 Basic steps for effective communication
1. Preparation
2. Demand determination
3. Viewpoint statement
4. Discrepancy treatment
5. Agreement
6. Joint implementation
Lecture 4 Body language for effective communication
1. Trust
2. Attitude for communication
3. Effective utilization of body language
4. Utilization of mood and tone
Lecture 5 Communication skills for interpersonal style
1. Self-checking
2. Four categories of interpersonal style
2. Characteristics and communication skills for each type of interpersonal style
Lecture 6 How to communicate with the leaders
1. The procedure for instruction requesting and reporting to the leader
2. Basic attitude for instruction requesting and reporting
3. Communication skills for leaders with various personalities
4. Skills for persuading the leaders
5. Skills for approaching the clients
Lecture 7 How to communicate with the subordinate
1. Skills for instruction granting
2. Skills for praising the subordinate
3. Method for criticizing the subordinate

Profile of lecturer
Mr. Zhou Bin
? Senior training lecturer of Wuhan Zhongqi Dingsheng Enterprise Management Co., Ltd.
? Best-performance coach for employee training
? One of top-10 trainer in Hubei Province in 2008
? The most excellent lecturer for employee training, mental adjustment and excitation in Central China
He graduated from the Xi’an Jiaotong University, engaged in technology, marketing, enterprise operation and management work. He has acted as vice chief of sales division of Nanjing Huadong Electronic Group, marketing manager for Central China of Wuhan Liyuan Electronic Company, vice general manager of Wuhan Kanghong Chuangye Science and Technology Company. In 1996, he started to take up enterprise coaching and employee training. Up to today, he has made speech and training on personal growth and mental adjustment for more than 100 enterprise and bodies, the gross audience are more than 100000 person-times. In this industry, he has won the reputable name of “performance coach with greatest vitality”.
Training style:
His course lecturing is vivid and humorous, interactive. He focuses on mental growth and personality enhancement of trainee. With NLP and other advanced teaching methods, he has great impelling force for trainees and can provide great cohesive force for enterprise and team.
Specialized courses: Time Management, Effective Communication, Marketing Management, Marketing Skill, Training Campus of Outstanding Team, Quality Management and Team Cooperation, Breakthrough Leadership, Employee Potential Development, Consultant Marketing and so on.
Enterprises that have received his coaching:
Jinpai Wine Company, Beijing Yezhifeng Company, Guizhou Jinghong Company, Ping’an Insurance Company, Defa Electronic Company, Shenzhen Yingchuang Company, Heibao Sports Company, Chutian Travel Agency, Wuhan Tobacco Group, Hubei Spectacle Association, Hunan Yunjian Group, Changsha Hanshuo Company, Dangdai Real Estate Company, Xinya Group, Longfa Decoration Company, Wuhan Sanjin Company, Yongda Electronic Company, Gaotai Science and Technology Company, Jiewei Electronic Company, Huagong Science and Technology Company, Kaidi Power Company, Kemingda Electronic Company, Sinopetro, Wuhan Shangdao Company, Bainuojie Biology Company, Wuhan Fuel Gas Power Company, Taiwan White-collar Beauty Company, Chengyou Electronic Company, Hainan Yedao Group, Wuhan Tian’an Guarantee Company, Codow Supershop, Geowaney, Sanxin Book Company, AAF (Wuhan)……
老師介紹：周斌老師

課程形式： - 講授 - 啟發(fā)式、互動(dòng)式教學(xué) - 小組討論 - 案例分析
- 角色扮演 - 觀看錄象 - 練習(xí)